Still being charged for fibre after cancelling

[#1]

Hi

I moved provider to NowTv on 9th January, i've just received a bill today for fibre £15.99?!? 

1 Balance brought forward 1 Unlimited Fibre 1 Payment 16/02/20 23/01/20 15/03/20 23/01/20 £13.02 £15.99 -£13.02

Total £15.99

Please help sort this out, i dont want to have to cancel the direct debit and then have to deal with collections etc. 

Ed

[#2]

Well guess ill have to sit on the phone in my lunch break tomorrow (which is a nightmare as you can imagine) as I'm getting 0 help here.

Kind of glad i left now, so much for 'doing me proud'

[#3]

Hi @Ed1980

I am sorry to hear this.

I have tried to call today but was unable to get in touch. I've created a ticket on your account to address the issue you have raised. You can view the ticket here, and also sent a email notification.

Hope to speak with you soon!