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Still being charged after account closed

Lizzydyson
Newbie
Posts: 1
Registered: 15-12-2013

Still being charged after account closed

Hi Plusnet,
I switched over to another provider on the 10th December. You've sent me an invoice for the 11th December to the 10th January. Can you please stop this payment and any future ones? I also have a ticket open; 78500258.
Many thanks.
3 REPLIES
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Still being charged after account closed

Did you migrate using a MAC?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Still being charged after account closed

Unfortunately as you didn't tell us you were leaving, we didn't stop any billing. I can see that one of my colleagues has now picked this up and replied to the tickets you've created, we'll be in touch when we've sorted this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,678
Thanks: 900
Fixes: 10
Registered: 10-04-2007

Re: Still being charged after account closed

@Lizzydyson
Assuming you are not still in a fixed term contract (e.g. 12 or 18 month contract), see http://www.plus.net/info2/legal/index.html section 42.
Quote
Once we have provided the service, you may tell us to stop providing it at any time by giving us 14 days written notice, unless the service terms say otherwise. We can stop providing the service by giving you 10 days written notice.

If you are still within contract see http://www.plus.net/info2/legal/index.html#broadband_family section 17.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)