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Still being charged 6 weeks after cancellation

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Newbie
Posts: 3
Registered: ‎02-04-2020

Still being charged 6 weeks after cancellation

Moved house 6 weeks ago, not only did I cancel (and got that in writing - phew!) but someone else took over the phone line with their sky account.

Plusnet have sent me a bill today and I realise they have been charging me for unlimited broadband over the last 6 weeks and plan to continue doing so!

 

No-one answers the phone. The online support - nothing happens. There's no email address and twitter is helpfully blocked as I'm at work.

 

How can I get this corrected?

3 REPLIES 3
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Moderator
Moderator
Posts: 23,474
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Registered: ‎11-01-2008

Re: Still being charged 6 weeks after cancellation


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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Newbie
Posts: 3
Registered: ‎02-04-2020

Re: Still being charged 6 weeks after cancellation

I thought all the plusnet assistants were working from home?

Or are they just not working?

Highlighted
Newbie
Posts: 3
Registered: ‎02-04-2020

Re: Still being charged 6 weeks after cancellation

Ah. Seems the complaints page gets results:

https://www.plus.net/wizard/index.html?p=wizard&page=22909&wizard_id=38

For anyone who is as frustrated as I was.