Still being billed

[#1]

Switched to another provider on Friday 28/04/2017 but still being billed.

Your account billing has been successful. We have taken 25.82, for the billing period starting on 2017-04-28.

Can somebody take a look please?

[#2 · Accepted solution]

Hi there,

I am really sorry to hear this. It looks like this has happened because your service was migrated on your bill date. I've issued you with a full refund now which you should see back on your card within the next 3 to 5 working days.

I apologise for the inconvenience caused.

[#3]

Refunded received.

Thanks for resolving so promptly Gandalf.

[#4]

Awesomeness, happy to hear. Sorry about that again. All the best with your new provider.