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Still being billed

FIXED
markb5000
Grafter
Posts: 71
Thanks: 4
Registered: 13-10-2015

Still being billed

Switched to another provider on Friday 28/04/2017 but still being billed.

 

Your account billing has been successful. We have taken 25.82, for the billing period starting on 2017-04-28.

 

Can somebody take a look please?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Still being billed

Fix

Hi there,

 

I am really sorry to hear this. It looks like this has happened because your service was migrated on your bill date. I've issued you with a full refund now which you should see back on your card within the next 3 to 5 working days.

 

I apologise for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
markb5000
Grafter
Posts: 71
Thanks: 4
Registered: 13-10-2015

Re: Still being billed

Refunded received.

Thanks for resolving so promptly Gandalf.

Plusnet Help Team
Plusnet Help Team
Posts: 7,224
Thanks: 2,057
Fixes: 359
Registered: 21-04-2017

Re: Still being billed

Awesomeness, happy to hear. Sorry about that again. All the best with your new provider.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team