Still being billed the wrong amount
I'm yet another victim of the seeming irreparable glitch that is plaguing plusnet customers at the moment.
I was happy to leave for a better deal about 4 months ago but was convince to stay by being offered a reduced price. Plusnet is yet to honour the price I've signed up to pay in my contract.
I'm supposed to be charged £23 a month but for some reason I'm still having £34.98 debited from my bank every month.
On top of this the connectivity is terrible, the speed I get when devices are connected is decent but the router constantly disconnects any device more than a meter away.
So I'm stuck here paying more money than I agreed for a sub par service and customer services just tell me over and over again that it's not their fault... They rectified the bill the month before last but the last bill I had was back to £34.98. Surely there must be a simpler way to fix! There is literally no other company I deal with regularly that conducts business in this manner...
Re: Still being billed the wrong amount
I'm really sorry to read this. Unfortunately the issue with discounts isn't resolved yet so I feel the problem is potentially to do with how we've communicated this and set your expectations.
Please take a look at the ticket here which best explains the situation and that we'll be in touch to refund you once it's been resolved https://www.plus.net/wizard/?p=view_question&id=192658297
With regards to the connection issue please give the advice here a try next https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Do let us know how you get on.