Still being billed the wrong amount
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Still being billed the wrong amount
17-09-2019 8:36 PM
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I'm yet another victim of the seeming irreparable glitch that is plaguing plusnet customers at the moment.
I was happy to leave for a better deal about 4 months ago but was convince to stay by being offered a reduced price. Plusnet is yet to honour the price I've signed up to pay in my contract.
I'm supposed to be charged £23 a month but for some reason I'm still having £34.98 debited from my bank every month.
On top of this the connectivity is terrible, the speed I get when devices are connected is decent but the router constantly disconnects any device more than a meter away.
So I'm stuck here paying more money than I agreed for a sub par service and customer services just tell me over and over again that it's not their fault... They rectified the bill the month before last but the last bill I had was back to £34.98. Surely there must be a simpler way to fix! There is literally no other company I deal with regularly that conducts business in this manner...
Re: Still being billed the wrong amount
18-09-2019 10:23 AM
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Hi there,
I'm really sorry to read this. Unfortunately the issue with discounts isn't resolved yet so I feel the problem is potentially to do with how we've communicated this and set your expectations.
Please take a look at the ticket here which best explains the situation and that we'll be in touch to refund you once it's been resolved https://www.plus.net/wizard/?p=view_question&id=192658297
With regards to the connection issue please give the advice here a try next https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Do let us know how you get on.
Re: Still being billed the wrong amount
20-09-2019 6:33 AM
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Re: Still being billed the wrong amount
20-09-2019 8:30 AM
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@buzzard925 this billing debarkle has been going of for over 12 months
Re: Still being billed the wrong amount
20-09-2019 12:50 PM
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Hey @buzzard925,
Thanks for reaching out to us.
Really sorry that this hasn't been picked up just yet, I've checked over the account and provided a further response over the complaint ticket here.
Feel free to reply via the ticket and I'll respond as soon as I'm able.
Thanks.
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