Still Not Received £70 Reward Card 3 Months After Signing Up!!

[#1]

Seems to be a familiar issue looking at the forum, but we signed up in April on the basis that our plan included a £70 reward card.
We've had several phone calls with Plusnet and mentioned the reward card, were told to leave it a month or 2 after signing up. Received no activation email and now Plusnet know nothing about this reward card!

[#2]

Looks like I have the same problem I have been trying to resolve the same issue. My last contact over telephone told me to wait a bit longer then sent me a long e.mail that was totally irrelevant to the conversation and he had signed me up for choose to refuse or similar, this subject was never even mentioned. Rather a let down and very frustrating ,Hopefully Plusnet will take note of this forum.

[#3]

Sounds very similar! Every conversation we have they refer to it as cashback, I've never said cashback, it's a reward card! I even sent a screenshot of a photo of the deal we signed up to advertising the reward card, I was told the photo was misleading! Really disappointing, let's hope they see this thread and sort it out

[#4]

Update - after speaking to Purecard, the company who issues the reward card, they say Plusnet haven't passed our details on to them, come on Plusnet!!

[#5]

Hello @holnat86, 

Thanks for reaching out to us here and apologies I couldn't catch you over the phone this evening. I've taken ownership of the current complaint ticket open in regards to this. You can view the latest update here. 

@Geri75, 

I'm sorry you had some trouble with the redemption of your cashback, I can see you redeemed the offer on 20/07 - it can take up to 30 days to reach your address. Feel free to give us a nudge here if you haven't received it by then. 

Thanks.