Start a new contract early ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Start a new contract early ?
Start a new contract early ?
on 20-11-2018 5:28 AM - last edited on 20-11-2018 6:48 AM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
My current contract ends Feb 2019. Is there any incentive to renew this now rather than wait until Feb 2019 ? This is for Broadband and line rental..
Account name = [Removed]
Thanks
Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
Re: Start a new contract early ?
20-11-2018 6:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your best option would be to ring the Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) to negotiate a new contract.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Start a new contract early ?
20-11-2018 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @jstallan,
As per the recommendation from @Mav I'd speak to CoT to discuss as there's likely something that can be done for you.
Just to add their opening times are:
Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
You can also try the Live Chat, though this will show as unavailable when there's a set amount of customers in the queue. Or you can PM one of the online staff members with your contact details and the best time to call and we can get one of the Options team to give you a bell.
Re: Start a new contract early ?
21-11-2018 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, renewed for another 18 months. Honoured my current deal (which I'm happy with)...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Start a new contract early ?