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Spurious phone line cease order

ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Spurious phone line cease order

Has anyone else had a totally spurious cease order placed on their account?
On 6th Feb, a ticket was raised on my account to say that I was cancelling my Plusnet phone service. I have never had any intention of doing this!
The latest ticket says: "A LLU PSTN cease has been placed on this account. This is due to complete on 20/02/2014."  Does this look like an LLU provider on my local exchange (there is only one) has made a false claim that I want to move?
I am mighty pissed. You can imagine how pissed I'll be if I end up with TalkTalk, or whoever, against my will.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Spurious phone line cease order

Hi there.
It looks like BT Retail were trying to take over the line. It might have been that they were trying to take over a similar number but got one of the digits wrong
I've just cancelled that down for you now so your phone line will stay with us.
Apologies for any inconvenience caused
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Spurious phone line cease order

Thanks Matthew!
Hope it was a mistake -- cheeky [censored]!!
Chris
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Spurious phone line cease order

Mystery solved!
BT has written to say that one of their customers is moving to this address on 20th Feb, but I've knocked that on the head.
Their customer has obviously given them the wrong new address. Wrong addresses happen quite a lot in this postcode....
Chris