Split off topic relating to legal redress if BT Openreach don't turn up
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- Re: Plusnet are LYING to me
Split off topic relating to legal redress if BT Openreach don't turn up
05-09-2012 8:38 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Split off topic relating to legal redress if BT Openreach don't turn up
06-09-2012 8:06 AM
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Quote Either way, its not REALLY Plusnets fault, its Openreach
Err, No. The contract is between the customer and Plusnet. If Plusnet get Joe Blogs to do the work and they fail to do it, one can't pass the buck and say it's not our fault, our contractor let us down.
Ali.
Re: Plusnet are LYING to me
06-09-2012 10:13 AM
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Indeed. This has been discussed before.
Quote from: FuchsiaCottage The contract is between the customer and Plusnet.
The failing of Openreach are well known, equally PlusNet have not dealt with this known "shortcoming" adequately by any sort of proactive management.
PN seem to be able to recover problems reasonably well, but would surely be better served by putting more of that effort into prevention.
As someone who has had to deal regularly with assorted parts of BT over very many years I've learnt the value, indeed absolute necessity of "managing" BT.
Sorry, I'm wrong - Micro-managing.
Re: Plusnet are LYING to me
06-09-2012 10:21 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet are LYING to me
06-09-2012 10:40 AM
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Quote Legally entitled to
According to which legislation?
This situation is largely regrettable and I'm really sorry for the fact that it has happened in the first place, but giving people false hope re compensation serves noone.
Openreach are never going to cover loss of earnings for a residential service.
Either way, this is largely off topic and knowing Chris, he'll do whatever he can do to get things sorted.
Re: Plusnet are LYING to me
06-09-2012 10:50 AM
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Quote from: Jameseh Openreach are never going to cover loss of earnings for a residential service.
Polite reminder, this is PlusNet's problem, not Openreach.
If OR aren't delivering adequately to PN (and customer) expectations that's a commercial issue between PN and OR.
The customers redress is from PlusNet.
How PN choose to manage the risk is up to them. On the one hand they could just let OR carry on and pay substantial compensation to customers, on the other they could actively manage OR or even claim back the compensation they pay to customers resulting from OR failings.
Like any such situation it's a balance of risks and costs.
Re: Plusnet are LYING to me
06-09-2012 11:00 AM
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I am more keen to avoid "legal rights" being incorrectly presented in a forum which some may deem as gospel.
Re: Plusnet are LYING to me
06-09-2012 11:24 AM
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Quote from: Jameseh I am more keen to avoid "legal rights" being incorrectly presented in a forum which some may deem as gospel.
Maybe, but a claim for loss of earnings may indeed be totally reasonable in such situations if an agreement can't be reached between the parties on suitable redress for the failure of an engineer to attend as agreed.
Re: Plusnet are LYING to me
06-09-2012 11:55 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Split off topic relating to legal redress if BT Openreach don't turn up
06-09-2012 12:45 PM
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Re: Plusnet are LYING to me
06-09-2012 12:58 PM
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Quote from: jelv I suggest you read the link I gave earlier in this topic.
I've read it and other similar references before and know the position fairly well.
One thing people commonly forget (or choose to ignore) is:
Quote You're expected to try to minimise your loss
a position that also commonly applies to insurance claims.
Re: Split off topic relating to legal redress if BT Openreach don't turn up
06-09-2012 1:05 PM
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More seriously though, to make any claim you pretty much need to demonstrate a direct consequential loss for the 'no-show' (breach of contract).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
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