Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Split billing of broadband and calls possible?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Split billing of broadband and calls possible?
Split billing of broadband and calls possible?
28-05-2013 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet currently provides my phone and broadband, but I'm planning to move out and let my house to students. The estate agent has recommended including broadband in with the rent - which seems a good idea, but, for obvious reasons, I don't want to be stuck with also paying for someone else's phone calls.
Ideally I'd like to have payments for broadband and line rental in my name, but have my tenants billed separately for all non-included phone charges. Is this something that plusnet could accommodate?
I should think that I'm not the first person to want to do this, so perhaps a solution already exists.
thanks,
Tom
Ideally I'd like to have payments for broadband and line rental in my name, but have my tenants billed separately for all non-included phone charges. Is this something that plusnet could accommodate?
I should think that I'm not the first person to want to do this, so perhaps a solution already exists.
thanks,
Tom
Message 1 of 6
(1,512 Views)
5 REPLIES 5
Re: Split billing of broadband and calls possible?
28-05-2013 12:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Tom,
I'm really sorry, but this isn't something that we can do. The functionality simply doesn't exist. Why not factor the cost of the phone/broadband service into how much you would charge them for the rent?
It's actually also the first time that I've seen this request.
I'm really sorry, but this isn't something that we can do. The functionality simply doesn't exist. Why not factor the cost of the phone/broadband service into how much you would charge them for the rent?
It's actually also the first time that I've seen this request.
Message 2 of 6
(654 Views)
Re: Split billing of broadband and calls possible?
28-05-2013 12:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Given the possibility of the students running up very high call charges then not paying for them I would recommend adding outward call barring.
Unfortunately it appears that this isn't something Plusnet offer so you may have to move the phone line rental to BT who do http://community.plus.net/forum/index.php/topic,110638.0.html
Unfortunately it appears that this isn't something Plusnet offer so you may have to move the phone line rental to BT who do http://community.plus.net/forum/index.php/topic,110638.0.html
Message 3 of 6
(654 Views)
Re: Split billing of broadband and calls possible?
28-05-2013 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To be honest, it's more likely they would use their mobile phones.
We can set up outbound call barring if required.
We can set up outbound call barring if required.
Message 4 of 6
(654 Views)
Re: Split billing of broadband and calls possible?
28-05-2013 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is this no longer correct then
Quote from: Matt Hi there,
It is possible but is only something we'd be willing to do in exceptional circumstances I'm afraid, and not for long periods of time. Any chance you could advise why it's required and how long you'd want it to be on the line for?
Message 5 of 6
(654 Views)
Re: Split billing of broadband and calls possible?
28-05-2013 1:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's basically the same case.
We can place an order for it to be turned on, but we cannot guarantee it remaining on as sometimes our billing automation could potentially remove it.
We can place an order for it to be turned on, but we cannot guarantee it remaining on as sometimes our billing automation could potentially remove it.
Message 6 of 6
(654 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Split billing of broadband and calls possible?