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Speaking Clock

2u2me
Aspiring Pro
Posts: 276
Thanks: 59
Fixes: 1
Registered: 27-09-2013

Speaking Clock

Hi
Could a member of staff look into this please, neither I or any member of my family made this call
( Maybe an engineer test call)
Thanks
8 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Speaking Clock

Are you on FTTC? Did you have any engineers visits that day?
2u2me
Aspiring Pro
Posts: 276
Thanks: 59
Fixes: 1
Registered: 27-09-2013

Re: Speaking Clock

Hi,
Thanks for responding,no and no,
  any staff replies please?
2u2me
Aspiring Pro
Posts: 276
Thanks: 59
Fixes: 1
Registered: 27-09-2013

Re: Speaking Clock

Four staff online this morning and not one response? 
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Speaking Clock

Good morning,
@2u2me
Let me just take a look into this.
I will be back to you with more information as quickly as possible! Smiley
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Speaking Clock

Hey,
@2u2me
If you haven't had any Engineer visits that would rule out the engineer test call.
Have you got a sky box connected to your phone?Huh
Smiley
2u2me
Aspiring Pro
Posts: 276
Thanks: 59
Fixes: 1
Registered: 27-09-2013

Re: Speaking Clock

Hey
No sky box and I suggested engineers test call loosely (having worked for them for over twenty years and know a line can be tapped on anywhere in the network)
Thanks
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Speaking Clock

Hey,
@2u2me
In the past I have seen boxes that connect via the telephone produce charges similar to yours.However, not having a sky box or similar products connected this is probably not the case.
I can' t not see any other reason than the other suggested!!!!!!! I didn't want to go down that road as this should not be happening :S
I will get the call charge refunded.
Could you please make me aware if this happens againHuh
2u2me
Aspiring Pro
Posts: 276
Thanks: 59
Fixes: 1
Registered: 27-09-2013

Re: Speaking Clock

Certainty will, much appreciated