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Sorry you're leaving email - problems

act123
Hooked
Posts: 5
Registered: 01-08-2016

Sorry you're leaving email - problems

Hi

Think this needs input from a member of staff (please)?  

 

I'm moving to an LLU provider and had the email from Plusnet to say sorry my landline service is moving but they haven't received notice of broadband

 

However:

 

- it says there's an early termination charge of £3.62 - I have paid line rental (under LRS) and broadband charges to 21/8 which is the end of my minimum term so surely there shouldn't be an early termination charge?  

- given I'm moving to LLU, broadband must be going too, so why doesn't the leaving email reflect this?

 

Thank you.  

2 REPLIES
act123
Hooked
Posts: 5
Registered: 01-08-2016

Re: Sorry you're leaving email - problems

Now resolved though I had to wait over an hour on chat.  Seems to be worse than ever. 

Plusnet Help Team
Plusnet Help Team
Posts: 4,829
Thanks: 1,060
Fixes: 235
Registered: 21-04-2017

Re: Sorry you're leaving email - problems

Hi there,

 

I can see we've arranged to close your account once your service migrates away. Since you're moving to an LLU provider, it's likely the cessation fee of £30 will be applicable. We'll work that out once the line has been transferred.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team