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Sorry to interrupt your browsing... ?????

MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Sorry to interrupt your browsing... ?????

I pay my bill by direct debit and the money left my bank account this morning.
I've just restarted my router and when I tried to do a BT speed test I got the attached message.
It seems the only sites I can browse to are Plusnet ones.
I don't understand. Please help.  Sad
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Sorry to interrupt your browsing... ?????

Hi MrT,
Hi, don't worry, your account is ok. Just power down your router for a couple of minutes and that should clear that.
Jojo Smiley
MrT
Grafter
Posts: 379
Registered: ‎30-06-2010

Re: Sorry to interrupt your browsing... ?????

Thanks Jojo. All is well again.  Grin  Grin
Petard
Rising Star
Posts: 140
Thanks: 23
Registered: ‎22-08-2011

Re: Sorry to interrupt your browsing... ?????

Me too – last payment cleared 14 days ago, nothing outstanding, yet put to the trouble of calling PN and being put on hold for some minutes – while listening to messages about how good their service is and how I could find answers to all sorts of other, irrelevant, questions in the help pages.
The rep I finally spoke to told me PN have only known about this for a couple of days – from the dates in this thread that is clearly untrue –, and that it is not listed on the Service Status pages.
Really quite annoying!
barireid
Grafter
Posts: 32
Thanks: 1
Registered: ‎28-05-2010

Re: Sorry to interrupt your browsing... ?????

even more annoying when you can't log into a conference call for work because of it happening for the forth time after the magic "reset your router and we won't bother to do anything" trick...
caulbox
Grafter
Posts: 176
Registered: ‎19-06-2009

Re: Sorry to interrupt your browsing... ?????

Quote from: MrT
when I tried to do a BT speed test I got the attached message.


Quote from: Petard
The rep I finally spoke to told me PN have only known about this for a couple of days – from the dates in this thread that is clearly untrue


Maybe OT? Maybe WIP?
Communication between BT and Plusnet leaves a bit to be desired.

(ps I'm on the cheap value package for what it's worth - but that's an entirely different point in question)

Later....