Sorry to interrupt your browsing... ?????

[#1]

I pay my bill by direct debit and the money left my bank account this morning.
I've just restarted my router and when I tried to do a BT speed test I got the attached message.
It seems the only sites I can browse to are Plusnet ones.
I don't understand. Please help. 

[#2]

Hi MrT,
Hi, don't worry, your account is ok. Just power down your router for a couple of minutes and that should clear that.
Jojo

[#3]

Thanks Jojo. All is well again.   

[#4]

Me too – last payment cleared 14 days ago, nothing outstanding, yet put to the trouble of calling PN and being put on hold for some minutes – while listening to messages about how good their service is and how I could find answers to all sorts of other, irrelevant, questions in the help pages.
The rep I finally spoke to told me PN have only known about this for a couple of days – from the dates in this thread that is clearly untrue –, and that it is not listed on the Service Status pages.
Really quite annoying!

[#5]

even more annoying when you can't log into a conference call for work because of it happening for the forth time after the magic "reset your router and we won't bother to do anything" trick...

[#6]

Quote from: MrT

when I tried to do a BT speed test I got the attached message.

Quote from: Petard

The rep I finally spoke to told me PN have only known about this for a couple of days – from the dates in this thread that is clearly untrue

Maybe OT? Maybe WIP?
Communication between BT and Plusnet leaves a bit to be desired.

(ps I'm on the cheap value package for what it's worth - but that's an entirely different point in question)

Later....