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Sorry You're Leaving ! Help i Don't Want To Go!

jab1
Seasoned Hero
Posts: 6,092
Thanks: 2,051
Fixes: 63
Registered: ‎24-02-2012

Re: Sorry You're Leaving ! Help i Don't Want To Go!

Thanks for that, @adamwalker . I wonder who is playing silly beggars?

John
MisterW
Superuser
Superuser
Posts: 9,315
Thanks: 2,308
Fixes: 173
Registered: ‎30-07-2007

Re: Sorry You're Leaving ! Help i Don't Want To Go!

Sounds like par for the course where Vodafone are concerned. I had major hassle with them during an office move. They tried to take over a Zen line.

emmahallett7
Dabbler
Posts: 11
Registered: ‎30-06-2017

Re: Sorry You're Leaving ! Help i Don't Want To Go!

Good morning, thanks for cancelling this transfer again. I called Vodafone and spoke to someone in the easy switch dept and they cannot find anything under the phone number. They want all the details contract number ect.

 

Our number is linked to the police and it is essential for personal safety reasons that it is not cut off. Please can you email me all the details or please contact Vodafone and help sort this out..

 

PLEASE

 

Thank you

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,349
Thanks: 5,963
Fixes: 997
Registered: ‎21-04-2017

Re: Sorry You're Leaving ! Help i Don't Want To Go!

Hi Emma,

I'm afraid we aren't given the level of detail you're asking and as a service provider we can't contact Vodafone directly. It's more likely they're placing an order against the working line at your address rather than telephone number. 

Can you PM me your full address as it appears on Royal Mail's database Here? I suspect your line may be registered at slightly the wrong address on Openreach's systems which may be causing this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,349
Thanks: 5,963
Fixes: 997
Registered: ‎21-04-2017

Re: Sorry You're Leaving ! Help i Don't Want To Go!

@emmahallett7 Just to post back I can confirm your line's now registered at the correct address on Openreach's systems. Another provider hopefully shouldn't be taking over your line again now.

Let me know if there are further issues though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team