Sorry You're Leaving ! Help i Don't Want To Go!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Sorry You're Leaving ! Help i Don't Want To Go...
Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 6:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, can you help please. I received a message saying Sorry you're leaving another provider is taking over your service. Well i have not asked or autherised this. So i call support and they say yes your leaving, where am i going i ask "Sorry not allowed to tell you that"
What nonsense is this? i have not asked anyone to do this. How do i get it stopped?
Please help!
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 6:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@emmahallett7 Was this an email or text? And so long as you had verified your credentials, I can't believe that they were unable to give you that information. It is just possible that someone has transposed a phone number on the system, I have heard of this, but it should have a remedy.
@Gandalf -Any chance of a look-see?
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 6:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@emmahallett7 Did you tell Plusnet you are not leaving and that they should cancel any takeover. I thought that was what the message is about so you can stop an incorrect order being placed on your line.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 6:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good point, @RealAleMadrid .
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes i told them i didn't want to leave and they said there was nothing they could do as it had been started by another provider and as i said they would not tell me who it was.
Hopefully the forum moderators will be able to help.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@emmahallett7 Interesting. Looks like this 'other provider' has entered a wrong phone number then. I have tagged one of the good Plusnet Help Team, but he hasn't picked it up yet, and he's not in tomorrow, so I'll see who is about early in the morning and try and get their attention.
The moderators won't be able to help, they are only volunteers and customers like you and I.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Lots of things do not sound right - are you sure it was plusnet that you spoke to? Did you call the number on the message/letter - if so what is it?
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here is the email. It has the correct username and phone number.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
They have even opened a support ticked. But will not tell use who is taking the service. Picture attached.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, any help is appreciated.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 8:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just done a search and found a few similar examples, which in the past PN staff have sorted things - hopefully they will do so again.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
17-02-2021 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll keep poking, as the HT don't seem to visit here that often, but I have had some success in the past.
Re: Sorry You're Leaving ! Help i Don't Want To Go!
18-02-2021 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Sorry You're Leaving ! Help i Don't Want To Go!
20-02-2021 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After another phone call. They said sorry it's all a mistake your not leaving, Sorry! Great i thought, then today another email SORRY that your leaving. Realy? their not that sorry. Back on the phone again i guess (:>
Re: Sorry You're Leaving ! Help i Don't Want To Go!
20-02-2021 6:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've just had a look into it and can see another request came through from Vodafone to take over the service from us, I've cancelled that off for you as it was unsolicited and would recommend getting in touch with them to make sure they don't continue to place such orders.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Sorry You're Leaving ! Help i Don't Want To Go...