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Solus vs Dual Play - correct definition

snaz
Interested
Posts: 1
Registered: ‎04-11-2019

Solus vs Dual Play - correct definition

Hi

 

I need exact definitions for 'package customer type':

1. Solus

2. Dual Play

as they are used at Plusent customer services and computer systems please.

The advice for the latter , 2, Dual play is conflicted. I'm getting it means 'Phone and Broadband' but also 'Broadband and Line rental saver'. I need to know exactly what it means to customer service staff. 

 

Do Plusent staff manage these forums ?

 

Thanks

snaz

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Solus vs Dual Play - correct definition

Thanks for getting in touch @snaz

Solus refers to customers who just have broadband with ourselves

Dual-play refers to customers who have both landline and broadband with us.

I've responded to your ticket regarding the other points you've raised.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team