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So long for a refund.

salmo
Rising Star
Posts: 58
Thanks: 17
Registered: 07-04-2016

So long for a refund.

Why does PN take so long to give you a refund? I was wrongly billed on the 6th June and a refund was issued on the 14th June after my payment had cleared. It shows a refund in ^view my bill". However it hasn't shown up in my bank account as of today.

Service Notice 32198357  states This is a Service Notice to confirm that your refund of £xx is now being processed.
You don\'t need to take any action, we\'ll simply ensure that you get your refund.
Please allow up to 14 days for the money to arrive in your account.

Well 14 days is up. I used chat yesterday and was told to give it another day as it had been sent. These days refunds shouldn't take so long.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: So long for a refund.

Sorry that you haven't received your refund, I've created a support ticket on your account with the next step here:

https://www.plus.net/wizard/?p=view_question&id=152730545

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
salmo
Rising Star
Posts: 58
Thanks: 17
Registered: 07-04-2016

Re: So long for a refund.

At last the money arrived in my account on the 3rd of July which I'm pleased about. However this is a mere 19 days after PN sent it.. Transactions like this  should not take that length of time. PN take the money out of my account a lot quicker. In 2013 when PN overcharged me I was refunded in far less time. Standards seem to be slipping.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: So long for a refund.

Unfortunately the timescale for a refund isn't something we can manually influence, once the refund is submitted this goes through the dd refund files and sent to the banks to process. A credit or debit card refund is much faster.

 

I'm glad to hear you received the refund now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff