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So hard to contact Plusnet

zeroseven
Newbie
Posts: 1
Thanks: 1
Registered: ‎30-12-2016

So hard to contact Plusnet

I've spent around 2 hours over the last 2 days trying get through by phone to ask for further details regarding a message that they are unable to take a payment from my mother's card for her broadband. We can find no reason it has not been taken

 

Can't email

 

Advised to raise a ticket, but no option allows me to pose the question

 

Any suggestions or is it just easier to jump ship?

2 REPLIES
Gel
Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: So hard to contact Plusnet

Try online CHAT, but ensure browser pop up blocker, turned off. Unless you are an authorised person on your Mum's PN a/c, they probably can't help /discuss with you though.
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: So hard to contact Plusnet

Hi there,

 

Unlike when a direct debit payment fails a reason as to why a card payment fails isn't reported back to us.

 

If you see no reason why the payment shouldn't clear on a second attempt I'd try logging into the account online to reattempt the payment.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team