So hard to contact Plusnet
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So hard to contact Plusnet
30-12-2016 7:49 AM
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I've spent around 2 hours over the last 2 days trying get through by phone to ask for further details regarding a message that they are unable to take a payment from my mother's card for her broadband. We can find no reason it has not been taken
Can't email
Advised to raise a ticket, but no option allows me to pose the question
Any suggestions or is it just easier to jump ship?
Re: So hard to contact Plusnet
31-12-2016 4:17 PM
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Re: So hard to contact Plusnet
02-01-2017 2:25 PM
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Hi there,
Unlike when a direct debit payment fails a reason as to why a card payment fails isn't reported back to us.
If you see no reason why the payment shouldn't clear on a second attempt I'd try logging into the account online to reattempt the payment.
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