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Slammed by Plusnet??

iainmac4ay1
Newbie
Posts: 1
Registered: ‎04-01-2019

Slammed by Plusnet??

Plusnet advised transfer of my phone line on 7 Dec. Phoned Plusnet to advise their information was incorrect. Plusnet emailed 8 December confirming transfer was cancelled and pleased that I was staying with Plusnet.
On 24 Dec line and broadband terminated. Have spoken to perhaps 10 different people and nobody seems able to offer me a satisfactory resolution - not even able to confirm that I will get my number of 36 years back.
Suggested BT slammed me, but BT insist it must have been done by Plusnet as they held my phone account.
2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 24,775
Thanks: 4,478
Fixes: 1,136
Registered: ‎11-01-2008

Re: Slammed by Plusnet??


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

 


 

Customer / Moderator
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If it fixed it click 'This fixed my problem'
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 782
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Slammed by Plusnet??

Hi @iainmac4ay1, thanks for getting in touch.

 

I am really sorry for the issues you have had with your service and the for the fact your service has been incorrectly taken over. I can see the open complaint ticket has been picked up by your case handler who will be in touch with you in due course to try and bring this matter to a resolution.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team