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Since switching to Full Fibre my bills are completely wrong.

FIXED
cra2y80y
Hooked
Posts: 6
Thanks: 2
Registered: ‎26-09-2017

Since switching to Full Fibre my bills are completely wrong.

I have now had full fibre 150 for two month's and the current bill for this month is stating:

We'll soon be taking a payment of £64.86 for your service. This will leave your account on or after 27th June 2023.
We'll soon be taking a payment of £61.73 for your service. This will leave your account on or after 30th May 2023.

My account page is completely useless too I get this message.

An error has occurred

You can't change your products for the moment, you already have a product change in progress.


Feels like I should of just left Plus.net after being here for many years now and well support say the right things, just need the payments side to be inline too.
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,930
Thanks: 5,318
Fixes: 421
Registered: ‎30-06-2016

Re: Since switching to Full Fibre my bills are completely wrong.


Moderator’s Note

This topic has been moved from Full Fibre to My Account/Billing.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,958
Thanks: 1,567
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Registered: ‎01-01-2012

Re: Since switching to Full Fibre my bills are completely wrong.

Fix

Afternoon @cra2y80y 

I'm really sorry to hear this happened.

From what I can see you've spoken with us yesterday regarding this and things should be sorted now 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team