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Signup page not working: 500 Internal Server Error
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- Signup page not working: 500 Internal Server Error
Signup page not working: 500 Internal Server Error
19-03-2013 2:25 PM
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Is anyone else getting this message when trying to do a sign up?
Sorry there's been a problem
It looks like something has gone wrong - please try again. If you keep having problems get in touch
The server returned a "500 Internal Server Error".
Sorry there's been a problem
It looks like something has gone wrong - please try again. If you keep having problems get in touch
The server returned a "500 Internal Server Error".
Message 1 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 2:28 PM
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Are you using a referral link?
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 2 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 2:33 PM
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You bet.
dick:quote
dick:quote
Message 3 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 2:50 PM
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Actually it's happening if I go direct to the site as well. On two XP machines. And alternative browsers.
Plusnet say they can't replicate it and everything's working fine.
Plusnet say they can't replicate it and everything's working fine.
Message 4 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 2:55 PM
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Can you try clearing your Cache and Cookies and see if the problem is still evident from your end please?
Message 5 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 3:26 PM
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Thanks, clearing cache was one of the first things I tried.
I can get into it on the ipad, which is interesting but not much help.
I can get into it on the ipad, which is interesting but not much help.
Message 6 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 3:48 PM
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Have tried Firefox and IE on laptop and desktop, through referal link and direct. One combination (IE on laptop) started to work, then said 'Sorry broadband isn't available in your area yet'.
I'm trying to migrate a client who already has broadband - doesn't bode well.
I'm trying to migrate a client who already has broadband - doesn't bode well.
Message 7 of 9
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Re: Signup page not working: 500 Internal Server Error
19-03-2013 3:55 PM
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basically, the referral links are broken right now. It's being looked at.
Clear cache and cookies and try a straight sign up. We can then add the referral directly on to your account afterwards if you let us know.
Clear cache and cookies and try a straight sign up. We can then add the referral directly on to your account afterwards if you let us know.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 8 of 9
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Re: Signup page not working: 500 Internal Server Error
20-03-2013 12:29 PM
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That's useful to know, thanks.
Message 9 of 9
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- Signup page not working: 500 Internal Server Error