Signing up to plusnet, £3 price rise for the off???

[#1]

Nope, taking my mobile number out still results in the same four useless options.

[#2]

@jab1   Seems to depend on where in the country you are.

In London at the moment and I get if you are already with Plusnet press 1, or if you are thinking of joining press 2.

Regional based IVR maybe!!

[#3]

Gawd knows, @Mustrum . I'll give it 24 hours and see if calling again just gives me the simple option 1/option 2, or the 4 options again, now that I have 'unlinked' my mobile number.

[#4]

Tried 0800 013 2632 option 2, currently coming upto 25 minutes on hold

time to give up

will try tommorow - and if the price rise jjust after signing up is gone may try the online sign up

[#5]

@Windings

Hi Joe, some great responses, I’ll update the phone number in my stock response.

[#6]

12 hours later, and it appears PN still think I am a customer, as calling either the 0800 or 0330 number, I still get the four options - no way can I contact sales by phone.

[#7]

Not needing to phone plusnet for nearly 5 years I gave 0800 432 0080 from the mobile phone on my account.

Thanks to ' Google Direct my phone' for the call transcript.

Using a phone not registered i was presented with the two options. 

Wrongly a decision has been made that existing customers can not speak to COTS/Sales directly on the phone, as I previously posted I would have used option 4 as to me that would be the nearest option to speak to COT, but a new customer may not think that way.

[#8]

Interesting, @Dan_the_Van . As I said though - my mobile has been deleted from account - BUT - calling either of the numbers still directs me to your displayed transcript. If the phone is not linked to the account, it shouldn't.

[#9]

@jab1 

I'd image the phone system client lookup list is not regularly synced with the members centre phone numbers, which why when @pint phoned in it recognise the number as they were once a customer so only offered the options for current customers.

What needs adding 

5 "If you would like to to talk to Customer Options Team or for anything else"

[#10]

@Dan_the_Van Option 5 would be the simple way, but...

[#11]

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@Windings wrote:

I have confirmation that if you were to sign up today, the cpi increase would be applied. However... from the 1st of march (tomorrow), Any new sign ups for brand new accounts do not get this cpi increase. 

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This is confirmed by this article - ISPreview : ISPs BT, EE, Plusnet and Vodafone Tweak UK Broadband Pricing Policies 

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[#12]

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@jab1 wrote:

Interesting, @Dan_the_Van . As I said though - my mobile has been deleted from account - BUT - calling either of the numbers still directs me to your displayed transcript. If the phone is not linked to the account, it shouldn't.

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@jab1 

Maybe try withholding your number?

Just a thought.

[#13]

@RobPN Woo-hoo - that works. 😁

[#14]

Managed to sign up to FTTP yesterday, surprised at how long the installation will take ( it gave a date for the 21st of march) which is a bit of pain but there doesnt seem to be anything that can be done on that front.

Compared to the last time i signed on with plusnet the webspace seems to not have been issued and no new email service has been offered -although i knew about that

For comparison, here's the welcome email from 2004 Before the BT acquisition:

Thank you for choosing to move your ADSL account to PlusNet.

We received your request for ADSL migration. Your account will be
processed as soon as possible with the information you provided as part
of the signup process.

Please note that your migration date can be affected by BT and your
previous ISP.

Account confirmation details:
=======================

Your chosen account: ADSL Home Self-Install (Monthly Contract)
Activation fee: 14.99 (inc VAT)
Monthly subscription: 21.99 (inc VAT)

Your username: xxxxxxxxx
Your default e-mail address: <yourname>@xxxxxx.plus.com
Your PlusNet website address: http://www.username.plus.com

Do you want to get started with your account straight away?
=======================

The ADSL account charges are not due until the migration has been
completed. Just the migration charge is required at this stage. It is
important that we are able to take this admin fee; otherwise the
transfer of your service will be delayed.

Remember, you do not have to wait for the migration to be completed to
use many of the great features of your account.

* Unlimited email - Set up as many e-mail addresses as you need, all
with separate passwords. You can let everyone know your new email
address straight away

* Included web space- Get started with your PlusNet web space today.
Upload your own files by FTP or use the simple Website Wizard tool at
the Portal

If you need help using your account or have questions about ADSL
migration, head over to 'Contact Us', our online support tool.
- http://portal.plus.net/my.html?action=tickets

 If i remember correctly that was for ultra fast always on 512 down/256 upload broadband ( ie 0.5mbps down and 0.256mbps upload) Supplying and setting up your own router/equipment And here's the current version

Thanks for taking our broadband service! Below you'll find:   • What the next steps are   • Confirmation of your order and payments   • Details about your account   Please keep a copy of this email for your records.

What's next? • An engineer needs to install your Full Fibre service   • You've chosen 21-03-2025 for your engineer appointment between xxxxxx We're in the process of confirming this and will let you know in the next 2 working days if it needs to change   • Your engineer will ensure that your service is up and running on the same day   • Sometimes, circumstances beyond our control may alter your appointment date. We'll keep you informed of any changes     • The Plusnet Hub will be posted a few days before your service is due to be activated. We'll send you an email to confirm when we've sent it - please don't plug it in until your activation date. This hub is on loan and owned by us, so please keep hold of it, as you'll need to send it back if you cancel your service. We may charge you if it's not returned. When you send it back, we'll recycle or dispose of it in a safe and environmentally friendly way   For more information on your order, and what happens next, check out the following Welcome To Full Fibre Guide.   We'll keep you up to date at every stage of your order via email until your services are ready to use. If you add a mobile contact number to your account we can keep you updated by text too. You can do this at - https://www.plus.net/mydetails

Your order • Full Fibre 145   • Plusnet wireless router If we can't deliver your product on time, or miss an appointment, you can claim compensation on your broadband order. Find full details here.

cxx

Your line speed

Here's all the speed details you need to know.

Full Fibre 145 has an average speed of 145Mb download and 30Mb upload.

At peak times, we estimate that you'll get the following speeds on your line: Download: 145 - 160Mb Upload: 27 - 30Mb Minimum Guaranteed Speed: 80Mb Your Minimum Guaranteed Speed is an important number, find out more about what it means in our guide. Technology Type: Your broadband is Full Fibre broadband, to learn more about your broadband technology you can visit Broadband package guide | Help | Plusnet Some additional estimates: Maximum download speed: 160Mb, Maximum upload speed: 30Mb, Minimum upload speed: 27Mb

The speeds above are based on data provided by our supplier. Your actual speed may vary and there are a number of things that may affect your broadband speed such as the distance you are from the exchange, phone wiring to and in your home, how busy the Internet and our network are and if you're using multiple devices at the same time – find out why your speeds can vary.

If your download speed is lower than the minimum guaranteed speed and your broadband has been up and running for 14 days or more:

1. Take a look at our tips to help improve your broadband speed   2. If that doesn't help, use our faults checker   3. If you've followed the above two steps and we can't consistently provide a download speed equal to or better than the minimum guaranteed speed, you should contact our support team and we'll work with you to try and get the matter resolved. If the fault can't be resolved within at least 30 days, you'll be able to end your contract without paying an early termination charge.

You can find more information about your minimum guaranteed speed, and the Voluntary Speed code of Practice, which Plusnet are signatories to, on our website.

Your first payment

This payment covers your service for the first month and any one off charges.

Item Cost Full Fibre 145 Initial Subscription £43.20 Full Fibre 145 discount £-16.21 Activation Fee Discount £-20.00 Activation Fee £20.00 Total £26.99

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#15]

Hiya, about to renew my contract for another 18 months. The payment summary says I'll pay £24.50 until 31.3.25 when it increases by £3, but the contract states my cost increases every March 31 by £3, which would put my monthly payments up to £27.50 right away. Can you clarify for me please? Keen to sign up this weekends to renew my contract but don't feel completely comfortable as the contract wording is confusing. Many thanks, Iain