Signed up to a contract, paid standing order. Received message that "Order has been cancelled"?

[#1]

I've signed up, paid my first month, and set up my standing order for a 12 month contract.

I then received a "question" on my account saying the "Order has been cancelled".

All phone Plusnet support lines are currently full.

No online chat available.

When signing up I was assured that I would have broadband available within 10 working days, very crucial at the moment with working-from-home.

What are my options for recovering my money, cancelling my contract, or kicking this up the chain to Ofcom ( a waste of time)? It appears Plusnet are taking on too many customers and unable to deliver on their contracts.

Having had far too many dramas with Virgin media customer support, I was optimistic about the switch and my initial setup process with Plusnet.

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing 

[#3]

Hi there, I'm really sorry to hear about the issue with your order and the difficulties communicating with us. Please feel free to send me a private message with your username and I'll take ownership of this for you (there's a link if you click on my forum username)