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Signed up for renewal - offer price not honoured

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Newbie
Posts: 3
Registered: ‎03-04-2020

Signed up for renewal - offer price not honoured

I recently too advantage of renewing with PluSnet after they sent me an email saying I could renew for a further 18 months at 27.99 a month fixed.  

 

I clicked the link in the email, followed the renewal procedure and have now received a confirmation email stating that I'll be charged 32.99 a month!

"We'll do you proud"..."We'll rip you off" more like!

 

Please fix this, as I was teetering on going with another provider at the end of April, and this has almost driven me to it.