Signed up, but cabinet is on a waiting list - what will happen?
Hi messyhead, welcome to the forums!
Unfortunately it does appear your order has been cancelled by our suppliers, so Sky should no longer be ceasing your line on the 17th.
I'm not entirely sure why our suppliers have cancelled your order, as I have been lead to believe that the entire point of the waiting list is so orders can be in place while waiting for capacity, as opposed to manually monitoring and trying to replace the order once capacity has been restored.
I've discussed this with a colleague and they've advised that unfortunately the 'waiters list' doesn't seem to be working at all exchanges/cabs as expected. In theory we should have been able to place the orders and let them sit until capacity had been restored, however we've seen some orders where our suppliers decide to cancel the fibre, which should cancel the phone order (As it has in this case) but in some cases, the phone has been progressing and completing, leaving the customer without broadband.
As we wouldn't want to risk leaving you without broadband, the options I can put forward to you would be either waiting for capacity to be restored before we replace the orders, or alternatively, migrate over on ADSL and then we can get you upgraded to FTTC at a later date once capacity has been restored.
Unfortunately it does appear your order has been cancelled by our suppliers, so Sky should no longer be ceasing your line on the 17th.
I'm not entirely sure why our suppliers have cancelled your order, as I have been lead to believe that the entire point of the waiting list is so orders can be in place while waiting for capacity, as opposed to manually monitoring and trying to replace the order once capacity has been restored.
I've discussed this with a colleague and they've advised that unfortunately the 'waiters list' doesn't seem to be working at all exchanges/cabs as expected. In theory we should have been able to place the orders and let them sit until capacity had been restored, however we've seen some orders where our suppliers decide to cancel the fibre, which should cancel the phone order (As it has in this case) but in some cases, the phone has been progressing and completing, leaving the customer without broadband.
As we wouldn't want to risk leaving you without broadband, the options I can put forward to you would be either waiting for capacity to be restored before we replace the orders, or alternatively, migrate over on ADSL and then we can get you upgraded to FTTC at a later date once capacity has been restored.
I'm sorry to hear you're disgusted by my response, however it is accurate.
We would have absolutely no reason to cancel your order and then tell you our suppliers had done this. All this does is delay you becoming our customer for FTTC, meaning you would either choose not to migrate yet or become our customer on a lower costing product. Given the choice, we would rather have you join us on FTTC as soon as possible.
The cancellation reason on your order is:
Unfortunately I am not in a position to tell you when capacity will be available, as this is not something that is in our control. All we would be able to do it monitor for availability.
In regards to the waiters list, I'm not sure why our suppliers would implement this if it is not fully functional, however it doesn't appear to be working fully as intended.
We would have absolutely no reason to cancel your order and then tell you our suppliers had done this. All this does is delay you becoming our customer for FTTC, meaning you would either choose not to migrate yet or become our customer on a lower costing product. Given the choice, we would rather have you join us on FTTC as soon as possible.
The cancellation reason on your order is:
Quote Not possible to fulfil An issue has been encountered during fulfilment 100169 : No DSLAM Ports Available
Unfortunately I am not in a position to tell you when capacity will be available, as this is not something that is in our control. All we would be able to do it monitor for availability.
In regards to the waiters list, I'm not sure why our suppliers would implement this if it is not fully functional, however it doesn't appear to be working fully as intended.
Out of interest, which ISP. Unless it's using different infrastructure (i.e. Virgin cable) you will have the exact same problem. You just haven't been told yet. 
Quote from: HPsauce Out of interest, which ISP. Unless it's using different infrastructure (i.e. Virgin cable) you will have the exact same problem. You just haven't been told yet.
I've signed up with BT standard broadband, then when fibre is available I'll upgrade. I didn't want to go back to Sky or continue with Plusnet