Setting things up - how long does it take?
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Setting things up - how long does it take?
30-07-2007 8:52 PM
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Activating your line
Hardware delivery
Broadband is ready!
Subscription payment
..to go. Can anyone tell me how long this typically takes, how many days? I've been with Plusnet so long I can't remember how long it took 😉
Can I also mention how stupid the option packages are, since they seem to force anyone who wants package 1 to buy their own wireless router and bin the Plusnet one..
regards
Jerry
Re: Setting things up - how long does it take?
30-07-2007 11:32 PM
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Re. the router, why would Option 1 encourage you to ditch the wireless router? For £9.99/month you can get a free wired Ethernet router (which is fine, by the way, I've installed a fair few of them) but if you need a wireless one the cost is reasonable compared with what you would pay elsewhere.
I think expecting a freebie wreless router for that amount per month is expecting a little more than would be reasonable.
Re: Setting things up - how long does it take?
31-07-2007 8:03 AM
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http://www.broadbandbuyer.co.uk/Shop/ShopDetail.asp?ProductID=4126
Re: Setting things up - how long does it take?
31-07-2007 9:18 AM
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It depends on how you elect to pay. If you elect to pay solely by Direct Debit, then it will take 5 working days for the Direct Debit to be set up before we can place the order, which takes a further 5 working days. If you elect to pay by card, we can take payment immediately, and the order should take roughly 5 working days.
Re: Setting things up - how long does it take?
31-07-2007 9:35 AM
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Quote from: James If you elect to pay by card, we can take payment immediately, and the order should take roughly 5 working days.
He did. Is that 5 days start to finish? If so, that isn't at all bad, I think. I have him prepared for waiting a fortnight..
No comments on the router situation? A post in another thread, nothing to do with me, made some similar points:
http://community.plus.net/forum/index.php?topic=253.0
I can understand what you are trying to do - sell more of option 2 - but people all have their own preferences and needs and deliberately limiting them is not a game you will win. You will just cause resentment or send people off to packages offered elsewhere that suit them better. All you have to do, is offer a 1-port wireless router a bit cheaper than £71 to option 1 buyers. It does seem unfair to penalise particularly those of us who need to save money the most.
Re: Setting things up - how long does it take?
31-07-2007 10:00 AM
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We would in cases like these, be able to offer you a Voyager 2091, for £30 as a one off fee. I'll have a word with the Product Team and see what they have to say aswell.
Re: Setting things up - how long does it take?
31-07-2007 2:18 PM
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Hi there,
I've raised this with our Product Development team. Currently we only have a limited amount of Voyager 2091's (1 port wireless routers). We are looking into the equipment we supply per account and will see if we can come to a suitable arrangement.
Regarding timescales, it isn't something that is going to change overnight, but once there are further details available, I'll be sure to let you know.
Re: Setting things up - how long does it take?
02-08-2007 6:35 PM
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Re: Setting things up - how long does it take?
06-08-2007 10:39 PM
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Quote from: Peter I do want to make sure it's clear though that customers who do not currently have broadband on the line will have to wait for BT Wholesale to activate it, leading to the minimum five day delay.
My friend signed up on Monday 30 July (am) and received an email this morning Monday 6 August (c10am) to say that his broadband was active.
So overall, 7 days start to finish which I feel is pretty good
Re: Setting things up - how long does it take?
07-08-2007 9:33 AM
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Let us know if you have any other questions.
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