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Set an exact start date for upgrade to Fibre+Line

Posts: 10
Registered: ‎20-03-2020

Set an exact start date for upgrade to Fibre+Line

I want to upgrade my Plusnet unlimited Broadband to Fibre + Line rental.  My current line provider needs 30 days notice to cancel the existing line otherwise they will make a penalty charge.

As Plusnet say the set up time is around 20 days how can I request at the time of order that the changeover/upgrade is not attempted until after 30 days?

Posts: 11,155
Thanks: 4,922
Fixes: 400
Registered: ‎30-06-2016

Re: Set an exact start date for upgrade to Fibre+Line


I have no doubt that Plusnet can delay the installation date but be aware that the actual date is determined by Openreach engineer availability, which rarely exactly matches the requested date. 

The other thing to consider is that unless you are moving from a cable supplier you should not cancel with your existing ISP, you should leave it to Plusnet to liaise with your existing ISP as they will be taking over your service, not cancelling the line. If you cancel yourself and Openreach are not available that day you run the risk of being left without phone or internet and potentially losing your phone number. There's also the chance that you will end up with a new line charge and if the fibre cabinet is full with a waiting list, no fibre broadband availability 

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