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Service restricted before 14 day period.

ddenton93
Interested
Posts: 1
Registered: ‎30-03-2020

Service restricted before 14 day period.

Hi my service has been restricted before the 14 day period following a failed payment. Even the plusnet site doesn't work.

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 31,294
Thanks: 3,877
Fixes: 565
Registered: ‎14-04-2007

Re: Service restricted before 14 day period.

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,602
Thanks: 321
Fixes: 71
Registered: ‎22-01-2018

Re: Service restricted before 14 day period.

Hello @ddenton93,

 

I can assure you the accounts are not restricted before day 14, however a browsing interruption does occur on day 1, 5 and 10 where it will remind you that a bill is outstanding.

 

Normally it will give you an option to acknowledged the late payment and continue browsing, but we are aware that there are some accounts that are experiencing an issue with this and we have to manually remove the interruption for them.

 

I believe this is the case for you and I have changed some settings on the account which will let you continue browsing.

 

You can find out more information about our late payment process here

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team