Service cut off before move
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Service cut off before move
28-01-2019 8:32 PM
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Re: Service cut off before move
29-01-2019 9:20 AM
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Hi AndyGMB@
I'm really sorry to hear that your services are not working.
I can't see a cease request from our end. Are you available for a call to discuss your orders?
Re: Service cut off before move
29-01-2019 9:28 AM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Service cut off before move
29-01-2019 9:34 AM
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Re: Service cut off before move
29-01-2019 9:39 AM
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Thanks for getting back to me AndyGMB@
Am I able to contact you on the mobile phone number assigned to your account?
Re: Service cut off before move
on 29-01-2019 10:31 AM - last edited on 29-01-2019 1:42 PM by Strat
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Hi Ollie, this is Andy's partner Caroline. The [Removed] number is mine. Andy is out all day. Our broadband and phone service went down around 6pm yesterday evening. When we tried to call you (and my mobile) it made a weird tone and said 'We're sorry, that number has not been recognised'. We really need our service restored asap as we organise things before our 4th Feb. moving date. I only have an international sim in my phone so no free UK minutes or texts etc. Hope you can fix the problem.
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Re: Service cut off before move
29-01-2019 12:30 PM
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Hi AndyGMB@
As this is account specific and we have to speak with the account holder directly. I have created a ticket for you here
Thank you.
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