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Service Restrictions After Failed Payment

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 13,385
Thanks: 4,126
Fixes: 665
Registered: ‎21-04-2017

Re: Service Restrictions After Failed Payment

@Townman Yeah what you've said is my understanding.

Ideally if you setup an ongoing payment method and change your billing date appropriately, your account should never fall into failed payment but we appreciate it's not always straight forward like that.

@jellybeanz If there's no way at all you'd be able to speak to us over the phone to pay (I'd personally be happy to call you if you like) I'd have to refer you to our accessibility support page Here in the hope that it helps. There's two services which may help, next generation/text relay or third party account management, the latter being that someone pays on your behalf.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
vendetta
Rising Star
Posts: 71
Thanks: 41
Registered: ‎27-11-2014

Re: Service Restrictions After Failed Payment

Well it's that time of Month again !

Even though my Bill is supposed to be generated on the 21st of every month - It seems some Reps may be lacking some education once the clock passes 00 on the 20th of said month it becomes the 21st, perhaps some in Plusnet could or should  teach some of their staff how the time works the days etc 24 hr clock.

So anyway I can not pay my bill' even by telephone because it has still not generated the bill yet even though it is the 21st of the month and was after 00:00 hrs on the 20th that's right after midnight the date changes - Just letting some Plusnet reps be aware of that fact - So it is now the 21st at 10:30am 'OH Hang on my Bill it has not generated yet !

So I have access to my Plusnet account at this moment in time like I always do--- But I can guarantee you 100% once that bill is generated I cannot gain access to my Plusnet account!!

Its like a waiting game or like waiting for the Jack in the box to pop up - Plusnet not only are showing Amateur and unprofessional conduct, but they can't tell the time that the 21st starts after the 20th after midnight 00:00 hrs lol 

I should know it has been the same cycle since 2018 so this is a forewarning to Plusnet ''' To please remove RESTRICTION which will happen as usual at said time the generation of my bill is created  '''

Yes it is getting very boring every month the same ole same scripted rubbish read out and written by the Reps and the Blah' Blah' ''We have this under investigation and it is being fixed''

Well from all our side and points of view the lies and spill since 2018 = Whatever!  Buck2 Crazy3

Plusnet Help Team
Plusnet Help Team
Posts: 936
Thanks: 98
Fixes: 40
Registered: ‎06-08-2018

Re: Service Restrictions After Failed Payment

Hey @vendetta,

 

I can see @LordFoul has already been in touch and provided a further response over your support ticket here. I can completely understand why you'd be feeling this frustrated, I can only reassure you we are working on this issue and well update you via that ticket should anything change in the meantime.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team