Service Restrictions After Failed Payment
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Re: Service Restrictions After Failed Payment
19-06-2020 1:43 PM
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Could i have the restrictions lifted please as the splash screen isnt loading for me
Thank you for your time
Re: Service Restrictions After Failed Payment
26-06-2020 11:59 AM
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Fix my internet again please. Whats the point of a system that restricts you're internet days after a missed bill that then blocks you accessing the plusnet website to actually pay. Why?
Re: Service Restrictions After Failed Payment
26-06-2020 3:17 PM
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Why?
-----------------------------
To encourage users to set up automated payment arrangements, so that payment is never late?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Service Restrictions After Failed Payment
26-06-2020 3:34 PM
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It's not encouraging in the least.
Re: Service Restrictions After Failed Payment
15-07-2020 5:25 PM
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hi sparks i agree with when restrict you after day one how on earth can you pay a late payment on there website when do's not allow you to go to the payment page i will have the same problem as after the 18th of july when i will get restrict me as you know you do have 14 days to pay the bill i hope plusnet help team pick this up for you and stop the restriction i will after 18th try get help from the plusnet help team what i don't agree with is when you can't get now tv and amarzon prime it won't be until the 24th when i can pay them any thanks from boo 1
Re: Service Restrictions After Failed Payment
15-07-2020 9:31 PM
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That's the unhelp myth the ill informed spread - you do not have 14 days to pay. Accounts are payable immediately upon presentation of the invoice. There are no deferred payment terms. As a practical let, the service will not become restricted until 14 days after the invoice was raised, but during that time you will encounter payment reminders.
Life is far simpler when bills are paid on time, rather than expecting a line of extended credit.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Service Restrictions After Failed Payment
16-07-2020 4:03 AM
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hi townman when you get an invoice and there is failed payment you do get restrictions so your claim that you don't get restrictions until 14 days after invoice is false do you ever look at forum services restrictions after failed payment i don't know why you don't know this ask plusnet help team will tel you thanks boo1
Re: Service Restrictions After Failed Payment
16-07-2020 6:05 AM
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Re: Service Restrictions After Failed Payment
16-07-2020 11:23 AM
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That is not the real problem.
I suggest you read this whole thread from start to finish.
Also been with Experian for many years although this could be possible for a delayed payment this would only be flagged to a credit report if you fail to pay after the 14-day payment requirement.
A client in the 14-day required time period 100% does not receive any detrimental credit strikes at all.
Re: Service Restrictions After Failed Payment
16-07-2020 3:38 PM
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well said vendetta as you say this will not go on your credit file as for asking to change the payment date you can only change this once every 6 months thanks boo1
Re: Service Restrictions After Failed Payment
17-07-2020 11:08 AM - edited 17-07-2020 11:08 AM
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Attention Plusnet.
I would request to know after comments were removed in George Orwell's fashion of 1984!
Who is the moderator for this forum thread?
I have checked details and I have a right to know.
Re: Service Restrictions After Failed Payment
17-07-2020 2:14 PM
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hi vendetta i like you would love to know the moderator is i think me and you are being targeted having our post removed i don't understand what i posted was wrong or yours could this shep41 be a secret moderator and he or she works for bt or plusnet that is why you can't fined out i will have wait and see what happens next i hope vendetta get to fined out and what the reason is that the moderator do's not like about our post thanks from boo1
Re: Service Restrictions After Failed Payment
17-07-2020 5:01 PM - edited 17-07-2020 5:02 PM
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Re: Service Restrictions After Failed Payment
18-07-2020 4:33 AM
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I think that is a very fair comment @Shep41 and decent approach to what was originally posted.
Completely respect the choice you made and that apology.
I suppose we all lapse now & then as we are only human.
I do know that certain members on here I have to say 'seem to either sneakily work for Plusnet or perhaps are way over zealous or way too jobs worth or maybe just think they are Know It Alls'
We are all different & perhaps in truth all have different perceptions.
I took no offence personally but will stick up for anybody if I believe or see there happens to be an unfair opinion of any individual regardless of background or personal circumstances.
I guess that is the soldier in me.
Keep Smiley 😊
All the best
Re: Service Restrictions After Failed Payment
18-07-2020 8:50 AM
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hi shep41 from boo1 thank you for removing your post not many people would do that i think when you reply to anybody as vendetta said please take care what you post in the future i think you will do this just go on helping people thanks from boo1
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