Service Restrictions After Failed Payment
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Service Restrictions After Failed Payment
Re: Service Restrictions After Failed Payment
23-02-2020 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
27-02-2020 5:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
28-02-2020 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi nick 001 yes they do this to a lot of customers i have been with plusnet less then a year now it as happened twice to me i don't agree with how they do this they ment to give you 14 days but inviouce they restict you other proveders i have been with have always given at lest 14 days as long as you let them know plusnet sime to be on there own on this one anyway i am sure somebody from plusnet help team will help you just waite for reply from them they are great help i have had great help from many of plusnet team i am sure one them will pick this up for you please let me know how you get on from boo1
Re: Service Restrictions After Failed Payment
04-03-2020 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Nick001
I am sorry to hear of the problems that you have experienced with your account.
When a direct debit fails, the payment must be made within 14 days or the services are permanently restricted. However, you will receive soft restrictions to your services during the 14 day period. I am sorry for any inconvenience that has been caused.
You can find further information relating to our failed payment process here.
Re: Service Restrictions After Failed Payment
04-03-2020 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
would you believe mine started working the 29th so i paid it but now i had my next bill due 2nd March which failed and now i'm trying to log in to pay guess what?....................no plusnet page will load on any device i use except these ones
Re: Service Restrictions After Failed Payment
04-03-2020 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
{However, you will receive soft restrictions to your services during the 14 day period. I am sorry for any inconvenience that has been caused}
😂🤔
Plusnet changed the rules again!! Hmm, it seems only to suit their needs from original the original contracts since billing update service overhaul which failed.
All because they can't fix the already admitted in black and white by the management team 100% admitting there is a fault.
That is writing as well as verbal as well as all over past Twitter social as well as forums!
You have just got to laugh at the incompetence of the route Plusnet has taken & gone!
Very sad 😔 for future progress of a once good IP.
No longer! 👎
Re: Service Restrictions After Failed Payment
04-03-2020 2:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hmm 👇
Re: Service Restrictions After Failed Payment
04-03-2020 2:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i'm trying to pay with my card now, ended up using facebook messenger to see if anyone replied and got told to go here to pay https://www.plus.net/pay/ !!!! which is exactly the problem, if i go there i get this
This site can’t be reached
www.plus.net refused to connect.
Re: Service Restrictions After Failed Payment
05-03-2020 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi paulovash if you have restrictions the payment page will not work i tryed this when add restrictions for a missed payment there are many of the community have the same problem if you go to the furum and find any members with the restictions and reply to them i am sure one of the plusnet help team will help you let me know how you get on thanks from boo1
Re: Service Restrictions After Failed Payment
10-03-2020 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Again check history!
STOP changing the rules!
Contracts as agreement on original contracts!
Check past [Added info]
Yet again due to incompetent team of web masters etc a non fix of the new Billing service build that was 100% admitted by the management team was at fault and a failure caused by the billing update.
Soft restrictions does mean you cannot even access the Plusnet Clients account or page yet you can access Twitter as an example= Funny Soft restriction don't you think?.
Get it fixed - Not scripted information handed down by those who can't solve the already well known failure of the billing update of nearly 2 years ago!
Talk about Pass the buck and the team never check past history about the issue that has been already agreed it is a fault of Plusnet management' not the front line team I should add!
Re: Service Restrictions After Failed Payment
10-03-2020 2:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi vendetta it looks like they will never fix the issue so again i sent them a webmail asking if i can pay on the 20th instead of the 18th i got the reply they don't responed to e-mail you instead you have to rise a ticket why do they have webmail so i expect i will get a soft restriction only this time ask them to life the one off payment page so i can pay them it is not hard to do is it but i expect they will take payment page off on the second day of misspayment thanks from boo1
Re: Service Restrictions After Failed Payment
22-03-2020 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello Gandalf: Success👍. As promised, a quick update on the billing issue. After re entering my c/card details, for the first time in 18 months my bill has been paid automatically. No restrictions, happy days. It’s been a tough old journey so thanks again for your assistance. Thanks again. Denzle
Re: Service Restrictions After Failed Payment
22-03-2020 3:35 PM - edited 22-03-2020 3:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Denzle Excellent! 😁 That's really good to see and thanks for the post back. Moving forward, I'd recommend remaining conscious that if your payment ever fails for any reason, it's likely that all subsequent continuous payments will fail unless you re-add your card details to your account.
Feel free to let me know if there's ever anything else you'd need help with.
Re: Service Restrictions After Failed Payment
23-03-2020 6:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Will do. Thank you Sir.
Re: Service Restrictions After Failed Payment
23-03-2020 3:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Service Restrictions After Failed Payment