Service Restrictions After Failed Payment
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Re: Service Restrictions After Failed Payment
01-10-2019 6:19 PM
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Hi @Lyn1
I'm really sorry to hear about your experience and we would like to look into this for your.
Please PM your account username and we will get back to you as soon as we can.
Kind Regards
Ollie
Re: Service Restrictions After Failed Payment
01-10-2019 8:02 PM
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So it seems Plusnet are still paying no attention to said issue and problems.
Playing games with clients.
Time for this to END!
I believe the time has come to contact the & pass evidence over to a higher authority and show the misleading unprofessional conduct by this company and the breaches of original contracts that Plusnet have made.
The clock is about to stop ticking.
Disgraceful Plusnet.
Re: Service Restrictions After Failed Payment
02-10-2019 12:24 PM
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Hi Risingstar.
Someone from Plusnet contacted me last night, (To see if we can sort this out for you) I am not holding my breath as I’m so unimpressed with them all. Too many excuses, too many Fibs and so little care. I’m waiting to move or I would cancel my contract. I’m going to take this further as I’m not happy with the outcome so far.
However keep fighting i will.
Re: Service Restrictions After Failed Payment
02-10-2019 1:07 PM
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In this day and age, the majority of suppliers of any service require payment via DD or payment card. Such measures avoid service delivery issues, unless there are insufficient funds to cover the bill when presented.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Service Restrictions After Failed Payment
02-10-2019 3:27 PM
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In this day and age absolute incorrect information can lead to misinformation.
Like all forums and social networks there could be some Shills.
Plusnet
Plusnet (www.Plus.net) customers can pay using direct debit, debit card, and credit card. Cheque and cash payments are sadly no longer an option!
Nearly every other telecommunications companies be that Telephone / Broadband / Mobile etc follow this same line as Plusnet for contracts to date.
As always read contract and verify the small print.
Information sourced
www.broadbandchoices.co.uk
Re: Service Restrictions After Failed Payment
04-10-2019 4:48 AM
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Every. Single. Month. Currently unable to pay my bill because I cant even load the the website for the company who wants the money. I loathe having to call abdvsit on hold to do something that would have taken me a minute tops. Cant wait until my contract is over
Re: Service Restrictions After Failed Payment
04-10-2019 2:06 PM
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Hello @Kjaquez35 I do apologise for the issues you have had with your online members portal with making a payment.
If your account is restricted during the billing cycle period, you should be able to remove the restriction by accessing a desktop device.
Upon loading up a web browser, you should receive a 'splash screen message' alerting you that the payment is due. Clicking on the 'continue to browse as normal' button, this should enable you to continue to use your services as normal.
If you are having difficulties loading up the billing page, I would recommend trying the following steps:-
- Clear all cookies and caches on your browser before loading up the page
- Please check and see if there are any 'pop-up blockers', enabled on your browser and see if it is restricting access on our web page
- Try an alternative web browser service
We are aware there a few handful of accounts that are having issues with making payments online, the Incident Management Team are looking into the issue. Unfortunately, we do not have a timescale on when this matter would be resolved. We can arrange payment through a direct debit collection, which will save you time making a manual payment.
Should you require any further assistance, please feel free to get back in touch with us.
Kind regards.
Re: Service Restrictions After Failed Payment
08-10-2019 2:10 AM
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This is rubbish. I get the same problems everytime I go to pay the bill and because of whatever failings there is in the billing software the payment fails when it tries to verify things with my bank. I've used 4 different browsers all with the same result.
Re: Service Restrictions After Failed Payment
08-10-2019 11:33 AM
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Seems that script page that the Plusnet staff use every time and all this time must be starting to fade even on their system.
It must be boring using the same old scripted responses to clients!
Re: Service Restrictions After Failed Payment
08-10-2019 2:55 PM
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Hi @alfarom1923
I can see that my colleague Rob has responded to your open complaint ticket and is awaiting further information from yourself here.
Best wishes
Dave
Re: Service Restrictions After Failed Payment
09-10-2019 8:05 PM
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Re: Service Restrictions After Failed Payment
09-10-2019 9:37 PM
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Thanks for getting in touch @bvzja
I'm sorry to hear that you're still getting restricted.
It appears that we're unable to remove the restrictions on our end due to system issues.
I've passed this to the correct team for it to be done manually and we'll get that done as soon as possible.
Re: Service Restrictions After Failed Payment
09-10-2019 9:52 PM
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Re: Service Restrictions After Failed Payment
10-10-2019 2:51 PM
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Thanks for your patience @bvzja
From what we can see this is resolved now?
Let us know if you're still having issues
Re: Service Restrictions After Failed Payment
10-10-2019 5:21 PM
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