Service Restrictions After Failed Payment
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Re: Service Restrictions After Failed Payment
10-07-2019 5:18 PM
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Re: Service Restrictions After Failed Payment
10-07-2019 5:22 PM
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I've updated a ticket on your account with further clarification. While you might feel what you've received is very poor service I believe there's been some confusion as to when the payment is outstanding from. never-the-less I can see you've spoken to someone earlier who's submitted for them to be removed after some resolution, please still review the ticket as there are further actions you need to take
Re: Service Restrictions After Failed Payment
10-07-2019 5:30 PM
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Re: Service Restrictions After Failed Payment
10-07-2019 5:34 PM
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Re: Service Restrictions After Failed Payment
10-07-2019 7:22 PM
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Thank you for getting back in touch with those details. I have attached these to a ticket on your account and passed this on to our Billing Team to resolve.
You can view the details of this here
We will provide you further updates via the ticket.
Re: Service Restrictions After Failed Payment
10-07-2019 9:36 PM
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You have said 3 times today twice via telephone conversation my broadband would be reactivated and once on here. Yet at 21.39pm over 19 hrs since you disconnected me due to a confusion on YOUR side I’m STILL unable to use my broadband.
I’ve constantly had issues for weeks and nobody has apologised or seems bothered, I really find it frustrating and disappointed that a global company wouldn’t try and rectify my situation.
You can clearly see I’ve paid my bill and never ever been late, yet I’m receiving such poor broadband issues aka speed and connection and now I’m being accused of not paying my bills.
Come on guys surely you can do better? Again can my broadband be activated. I’ve provided evidence to support everything I’ve said. And yet again after doing this I’m still left without anything, oh a £6 cheque.
Re: Service Restrictions After Failed Payment
10-07-2019 10:12 PM
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Re: Service Restrictions After Failed Payment
11-07-2019 8:25 AM
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Re: Service Restrictions After Failed Payment
11-07-2019 11:59 AM
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Hi @Katiebbaby123,
I've discussed this with our billing team and responded in more detail via the account Here.
I'm afraid as this is regarding billing specifics of your account, I can't share more information regarding this via the forums.
Re: Service Restrictions After Failed Payment
11-07-2019 3:34 PM
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What is your policy regarding restrictions!? And payment method? As this is absurd now how many different explanations you are giving me with conflicting information.
Re: Service Restrictions After Failed Payment
11-07-2019 4:49 PM
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I can confirm that that the information given by @HarryB on your account is correct.
He has provided the relevant information and, as such, I have nothing more to add to his reply.
oOu have stated that you are not happy with the response given and wish to cancel your account - if that truly is the case then I would advise getting in contact with our Customer Options team regarding this as they are the department who can provide all relevant information about your account closure.
Telephone number: 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)
Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Kind Regards,
MoR
Re: Service Restrictions After Failed Payment
11-07-2019 4:55 PM
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Re: Service Restrictions After Failed Payment
11-07-2019 7:00 PM
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Hi @Katiebbaby123, thanks for getting back to us. As my response to your query includes some account specific information I have raised a ticket on your account explaining here
Re: Service Restrictions After Failed Payment
11-07-2019 7:10 PM
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Re: Service Restrictions After Failed Payment
12-07-2019 8:13 AM
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I'm pleased to see that Ben resolved this for you - I'll ensure that feedback is provided to the other agents concerned.
Thanks for your patience whilst this was resolved.
Best wishes
Dave
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