Service Restrictions After Failed Payment
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Re: Service Restrictions After Failed Payment
27-03-2019 4:50 PM
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Re: Service Restrictions After Failed Payment
27-03-2019 5:00 PM
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Hi @Nick001, thanks for your post.
We're sincerely sorry to hear that restrictions have been erroneously applied to the account.
We've now removed them and a quick reboot of the router should kick your services back into life.
Please let us know if you need any further assistance, we're only a click away.
Re: Service Restrictions After Failed Payment
27-03-2019 6:14 PM
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Re: Service Restrictions After Failed Payment
27-03-2019 6:50 PM
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Re: Service Restrictions After Failed Payment
27-03-2019 6:54 PM
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Re: Service Restrictions After Failed Payment
27-03-2019 6:59 PM
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Re: Service Restrictions After Failed Payment
31-03-2019 10:33 AM
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Re: Service Restrictions After Failed Payment
31-03-2019 11:55 AM
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Re: Service Restrictions After Failed Payment
31-03-2019 12:21 PM
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Please PlusNet note the original customers post date 26-11-2018
Even though PlusNet were aware this was happening on the systems before this date to many customers!
Still no fix although the same promises of we are looking into it.
I have to say looking into it from where The Moon?
The time scale to resolve this issue again has been far to long and slow and lacking professional responsibility towards those affected.
Re: Service Restrictions After Failed Payment
31-03-2019 1:30 PM
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Hi @vendetta
We are aware that there are a number of accounts affected and some that have been experiencing this particular issue for a while now. Whilst I am not within the IT department and do not have the knowledge to explain the specifics of why this has not yet been resolved. I am aware this is being dealt with appropriately and our IT teams are actively trying to resolve this.
I can appreciate that for yourself and others affected by this and similar issues the lack of resolution is frustrating and we acknowledge the inconvenience this issue has caused.
At this stage there are no further updates I can provide on this issue. However, myself and my colleagues are more than happy to support you with this issue as best we can in the meantime.
Re: Service Restrictions After Failed Payment
01-04-2019 6:30 PM
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Re: Service Restrictions After Failed Payment
01-04-2019 6:37 PM
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Re: Service Restrictions After Failed Payment
06-04-2019 12:35 AM
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Re: Service Restrictions After Failed Payment
06-04-2019 9:42 AM
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Re: Service Restrictions After Failed Payment
07-04-2019 5:36 PM
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Thought I'd post this from one of my complaint/tickets for everybody suffering this issue to read. Number 4 is interesting.
1)First provide a decent billing system where people can pay their bills online at any point within a set time after a bill has been issued without the need for it to be instantly taken from a bank account.
Ans:Unfortunately as your contract is subscription based we would need to recieve payment upon the monthly invoice being generated.
2)Not instantly restrict a service because you cannot get your money instantly and instead allow continued service for the 14 days grace period you already state exists.
The services are restricted should your invoice be generated but there is no means of collecting the funds. The 14 days grace period only applies when there is a payment registered on your account such as a direct debit.
3)Allow online payments to be made for failed billing accounts.
We can take online payments for overdue balances however service restrictions may prevent your access. Should you have a registered payment method, you will be prompted via a browser reminder at day 1, 5 and 10 that the payment is due and you will be able to 'click here to pay' or 'acknowledge and continue browsing' the latter option postponing the reminder until the next date be it day 1,5 or 10. Upon day 14 the notice will only allow to 'click here to pay'
4)Stop saying this service restriction issue is being dealt with which for me has been ongoing since around Nov 2018. Its clearly not a priority or service your company wants to provide.
In this instance it does not seem like there is an issue. The restrictions system is for payment reminders when we are unable to collect funds on the date of the invoice being generated.
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