Service Restrictions After Failed Payment
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Service Restrictions After Failed Payment
Re: Service Restrictions After Failed Payment
27-02-2019 1:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Nick001 Sorry to hear this.
I've manually removed these for you now and if you reboot the router the restrictions should be gone
Re: Service Restrictions After Failed Payment
01-03-2019 8:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
02-03-2019 8:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Katiebbaby123 sorry to hear you've had the same issue.
I can appreciate this is frustrating and but I can assure we are trying to rectify it as soon as possible. I've removed the restrictions for you now so it should be working, but you may need to reboot your router.
Re: Service Restrictions After Failed Payment
05-03-2019 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
05-03-2019 6:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
22-03-2019 12:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I to have been having the same issues for some time now.
There is 100% problem with Plusnet after researching this and having the same issues on many devices and it only happens when the Bill is generated!.
I have contacted you previously about this and it is almost like one dept does not know what the other dept is doing , In other words it seems like a pass the buck situation at play all the time when reported.
The usual 14 day splash spam screen which I advised your company of removing years ago due to infringement of privacy will not show even on Android using 4g or wifi, or in fact it still has this problem of the pages not loading -
It is about time that PlusNet fixed this issue seeing it has been going on for quite some time this problem is not FIXED and still is a major problem.
If plusNet does not want it customers to pay or give them a route to pay instead of spending 3 hours on the phone then perhaps the ombudsman needs to look into their lack of professional responses on correcting a long term issue.
Re: Service Restrictions After Failed Payment
22-03-2019 7:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @vendetta
I can see no restrictions on your account, and an active, current connected session to the internet. I am also able to see an Up/Down usage log showing data transfer, despite the account being past the payment date.
Are you noticing restrictions at your end?
Kind Regards,
MoR
Re: Service Restrictions After Failed Payment
22-03-2019 8:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
22-03-2019 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @Katiebbaby123,
Thanks for getting back in touch.
I have created a ticket on your account with further info that may be helpful. You can view the ticket here.
Thank you.
Re: Service Restrictions After Failed Payment
22-03-2019 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been in touch with your twitter team as well as please refer to question or Ticket number below.
Thank You .
Question #185782076
Re: Service Restrictions After Failed Payment
22-03-2019 1:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @vendetta,
I can see my colleague Satta replied to you over Twitter. I would suggest giving it a read over if you haven't already.
We are unable to provide a further update on this issue just yet, while I do appreciate you are getting more and more frustrated with this we are working on this issue to get a fix out as soon as possible.
Thank you for your continued patience and understanding with us during this time.
Re: Service Restrictions After Failed Payment
23-03-2019 9:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
23-03-2019 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve had exactly the same problem with restricted access every time a bill is generated. Currently have no access to webmail. It’s been like this since 2:00pm yesterday. Could somebody get this sorted please.
Re: Service Restrictions After Failed Payment
23-03-2019 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Service Restrictions After Failed Payment
23-03-2019 4:43 PM - edited 23-03-2019 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
TERRIBLE!
PlusNet have had plenty of time to sort this issue.
It is an embarrassment that apart from not even the majority of the Technical staff not even knowing what IPV6 is, as well not even if it is going to be implemented to PlusNet since the 2014 trials and yet BT has it implemented more or less across the country and you are a Subsidiary of British Telecom.
It is a worry and a concern that will this issue of the Billing System that is creating a failed billing restriction to so many customers every month, will it ever be fixed as it has been ongoing for months - So if the majority of their Tech Teams dont even know what IPV6 is? Then hmmm
I have my concerns and doubts - Yet Fingers Crossed! Legs As well, so good luck Tech Teams
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Service Restrictions After Failed Payment