Service Restrictions After Failed Payment
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Re: Service Restrictions After Failed Payment
03-01-2019 9:11 PM
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I was restricted instantly, didn’t get a 14 day period. I can get on some sites and devices but not others.
I have paid my bill today and still restricted. No confirmation of payment from Plusnet and when calling was told they haven’t had the payment. Called the bank and it has left my account and shows on my bank statement as having left my account.
Re: Service Restrictions After Failed Payment
04-01-2019 9:19 AM
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Hi Kim481, sorry to hear about this.
I can see that we have removed the restriction on your account following your contact with us this morning but still need to investigate this further.
You can view more details on this here
Re: Service Restrictions After Failed Payment
14-01-2019 11:32 AM
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every month i have this,,,,, just hours into my bill being processed, and yet they say you have 14 days before restrictions
Re: Service Restrictions After Failed Payment
14-01-2019 2:48 PM
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Hi @ian4436, I am sorry that you are experiencing this issue. It looks like this has since been sorted for you. We do allow 14 days to make payment, but I'm sorry if the splash screen isn't appearing for you to be able to continue to browse and for any inconvenience this may cause.
Re: Service Restrictions After Failed Payment
14-01-2019 9:18 PM
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Re: Service Restrictions After Failed Payment
15-01-2019 9:23 AM
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Re: Service Restrictions After Failed Payment
23-01-2019 9:57 PM
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OP here. Its that time of the month. Please fix my internet.
Re: Service Restrictions After Failed Payment
24-01-2019 8:30 AM
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Good morning @Sparks678,
I am sorry for the continued inconveneience caused by this error. I have now removed the restrictions from your account. You should be able to browse as normal, however, if this still doesn't work within 10 minutes please reset your router. You can find more information on resetting your router here: https://www.plus.net/help/broadband/router-user-guides/.
Please let us know if there is anything further we can help with.
Re: Service Restrictions After Failed Payment
29-01-2019 5:00 PM
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Please remove the restrictions
Re: Service Restrictions After Failed Payment
29-01-2019 9:24 PM
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Hi @Kim481,
Please accept my apologies for the issue with your account.
I can see that you have since been in touch and the issue has been resolved.
Feel free to get back in touch if we can be of further assistance.
Thank you.
Re: Service Restrictions After Failed Payment
03-02-2019 6:27 PM
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Have the same issue. bill paid. Restrictions should have been removed. but have not been? still having trouble accessing certain apps, games and websites.
Re: Service Restrictions After Failed Payment
04-02-2019 11:23 AM
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Good morning @Nick001,
Thank you for getting in touch with us.
I am very sorry to hear you are having trouble with restrictions erroneously placed on your account. I have now changed some of the settings on your account, your services should work as normal within the next 10 minutes. If this does work please reboot your router. You can find more information on rebooting your router here: spothttps://www.plus.net/help/broadband/router-user-guides/
Thank you.
Re: Service Restrictions After Failed Payment
23-02-2019 3:58 PM
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Afternoon. Get my account fixed as per usual please and get this fix mentioned months ago sorted as well
Re: Service Restrictions After Failed Payment
24-02-2019 2:34 PM
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Hi @Sparks678, thanks for your post.
I've de-restricted the account and can assure you that our Network Ops team are working hard to get this issue fixed ASAP.
Please accept our sincere apologies for this ongoing issue.
Re: Service Restrictions After Failed Payment
27-02-2019 11:44 AM
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different month same issue. payment failed as per usual. restrictions immediately placed on account. impossible to do anything. can i have them removed please.
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