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Service Ended 3 days before end of contract but billed extra 23 days - why ?

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Posts: 5
Registered: ‎22-04-2020

Service Ended 3 days before end of contract but billed extra 23 days - why ?

Hi,

I have moved to another provider successfully on Monday 20th, as scheduled. Contract was scheduled to end 23/April, but I am now billed for period 24/04 to 16/05 - another 23 days - why has this happened ?

Please can plusnet respond

regards, David 

 

6 REPLIES 6
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Plusnet Help Team
Plusnet Help Team
Posts: 15,145
Thanks: 445
Fixes: 124
Registered: ‎27-04-2007

Re: Service Ended 3 days before end of contract but billed extra 23 days - why ?

Hi there, I'm really sorry that happened. I've arranged for the bill to be refunded so that should reach you within the next 10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Registered: ‎22-04-2020

Re: Service Ended 3 days before end of contract but billed extra 23 days - why ?

Many thanks AdamWalker@Plusnet for your response - I shall await the refund and let this forum know when it is received. Much appreciated for getting back to me, kind regards, David

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Hooked
Posts: 5
Registered: ‎22-04-2020

Re: Service Ended 3 days before end of contract but billed extra 23 days - why ?

Hi Adam,

 

It's been two weeks now and still no sign of my refund - can you chase then up please ? 

 

Thanks for your help,

 

David 

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Plusnet Help Team
Plusnet Help Team
Posts: 15,145
Thanks: 445
Fixes: 124
Registered: ‎27-04-2007

Re: Service Ended 3 days before end of contract but billed extra 23 days - why ?

Fix

Hi David, I'm really sorry about that, there's been a delay in getting it processed. I've just put that through to billing to get it chased up and we should have an update for you soon. I'll let you know when I get a response back. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Posts: 5
Registered: ‎22-04-2020

Re: Service Ended 3 days before end of contract but billed extra 23 days - why ?

Thanks Adam !

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Posts: 5
Registered: ‎22-04-2020

Re: Service Ended 3 days before end of contract but billed extra 23 days - why ?

Adam - many thanks for your help - my refund arrived yesterday and I am very pleased. You have been a great help ! Have a great day, kind regards, David