Seriously incorrect usage.Only been with Plusnet 2 weeks.Not happy

[#1]

checking her account the 72mb free was on 1 day

[#2]

That is very high

[#3]

Quote

checking her account the 72mb free was on 1 day

Could just be that she actually used it that day between 12 & 8. I know I'm pretty much always in bed before 12 but occasionally I'm up before 8 at the weekends...

[#4]

When you say high to use that much between those hours how long would you have to be on the internet for?
i mean shes always in bed before 11pm and theres not much chance she would be on the internet before 8am

[#5]

Streaming video will be about 500MB/hour, so about 9 mins would do it.

[#6]

what about general internet browsing as i know for a fact she wouldnt be streaming at that time of day

[#7]

That's difficult to estimate but a few video clips on webpages can quickly run it up.

[#8]

Well after several messages between myself and Plusnet all they advise me to do is upgrade to Plusnet Extra 

[#9]

Have a look at http://www.softperfect.com/products/networx/ - that will record how much bandwidth the PC is actually using.