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Sent a demand for termination of contract payment

Stevecdp
Newbie
Posts: 3
Registered: ‎03-04-2020

Sent a demand for termination of contract payment

Hi

In these troubling times, it's nice to receive a demand from Plusnet for £121.59 for early termination of my contract, when I have an email dated 1102/20, that states I can leave without any penalty. You really need to sort out your admin!!!

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 28,419
Thanks: 6,251
Fixes: 1,453
Registered: ‎11-01-2008

Re: Sent a demand for termination of contract payment

Did you tell PN that you wanted to leave under that or did you just transfer?
If you're leaving because of the price rise you need to inform them first.
Customer / Moderator
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Stevecdp
Newbie
Posts: 3
Registered: ‎03-04-2020

Re: Sent a demand for termination of contract payment

I told them and even received a refund for an outstanding payments !!!!

dvorak
Moderator
Moderator
Posts: 28,419
Thanks: 6,251
Fixes: 1,453
Registered: ‎11-01-2008

Re: Sent a demand for termination of contract payment

Fair enough, hopefully a staff member will be along to clear it up Smiley
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Stevecdp
Newbie
Posts: 3
Registered: ‎03-04-2020

Re: Sent a demand for termination of contract payment

I suppose I have to worry when you guys keep hitting the billing button and send the Bailiffs in!!! Wonder why I moved suppliers