Seems Like Small Claims Court only way to get money back
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Seems Like Small Claims Court only way to get money back
18-10-2013 12:33 PM
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- No final bill
- Told on 3rd of October that I was due refund - Still waiting
- Refunds dont talk to customers
- No team leaders available
- No Switchboard number
- Paul Summers Director of Customer experience doesn't talk to customer (Seems like his last role at British Gas....... ring any bells for poor "customer experience")
SEEMS WORSE THAN TALK TALK...... Who I have to say have been excellent and answer calls in a few minutes not 25 minutes and I save money..... Job On
I want my money back, Im sure they would be chasing me if I owed them
Andrew
Re: Seems Like Small Claims Court only way to get money back
18-10-2013 12:45 PM
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Paul's last role was at O2, not British Gas. He is responsible for running our service operation and quite frankly does not generally have the time to deal with individual issues. There are teams in place (including mine) to deal with those sort of things.
If you have a look here, you'll be given instructions on how to raise a complaint:
http://www.plus.net/support/service/policies/complaints_code_of_practice.shtml
If you could do so, my team will then respond accordingly.
Re: Seems Like Small Claims Court only way to get money back
18-10-2013 1:27 PM
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Do O2 have good customer service then???...... Look at the forums
Re: Seems Like Small Claims Court only way to get money back
18-10-2013 1:27 PM
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Re: Seems Like Small Claims Court only way to get money back
18-10-2013 1:30 PM
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Re: Seems Like Small Claims Court only way to get money back
18-10-2013 2:33 PM
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Re: Seems Like Small Claims Court only way to get money back
18-10-2013 4:05 PM
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Re: Seems Like Small Claims Court only way to get money back
18-10-2013 4:16 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Seems Like Small Claims Court only way to get money back
18-10-2013 4:17 PM
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I can confirm that your refund has been processed and it will be with you as soon as possible.
Re: Seems Like Small Claims Court only way to get money back
18-10-2013 5:03 PM
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Too true!
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