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Rubbish service
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Rubbish service
24-10-2018 5:09 PM
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I have been lied to several times by plusnet. My bill was and still is wrong ..over charged and offered a refund within two days...now day 12. Told money would go into my account directly...now its to be a cheque,.even longer to clear if it ever arrives..Chat service not working ,waiting time on phone is unacceptable Is plusnet going bust ? Seriously poor service and all they do is praise themselves.. Advert on TV is correct Jack the lad couch potatoes service
3 REPLIES 3
Blatant Lies
24-10-2018 1:27 AM
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I was promised a refund as an apology and two sets of charges to be credited to my debit card 3 weeks ago. Advised this would within two days ...this has not happened and to add insult to injury they have taken an unauthorised amount from my debit card ! About 15 emails later and 3 to 4 chats and 2 phone calls this [-Censored-] company can't get their act together .Next step is to make a official complaint to of com and request immediate compensation . If they can't manage simple tasks what the hell are they doing with our personal data !
Message 2 of 4
(579 Views)
Re: Rubbish service
29-10-2018 3:49 AM - edited 29-10-2018 3:53 AM
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Moderators Note.
Two topics moved and merged to my account from chat
Two topics moved and merged to my account from chat
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 3 of 4
(486 Views)
Re: Rubbish service
29-10-2018 12:42 PM
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Hi @Boscoe I am really sorry to hear about your recent experiences with our service and I sincerely apologise for any of our shortcomings that have caused you this inconvenience.
As this matter relates to account specific information have responded to your comments further via a ticket on your account here
Kind regards, -
Message 4 of 4
(458 Views)
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