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Ridiculous bill

mindmagic
Grafter
Posts: 35
Thanks: 1
Registered: ‎25-07-2007

Ridiculous bill

I've just received my first bill since changes were made to my account (phone line and fibre). Unsurprisingly it's completely wrong and ridiculously high, with double charging. Please sort this out ASAP.

 

@Dumbledore

 

Edit (as I can't delete):

Much to my surprise I was able to get through in online chat. This should have been resolved but it will take 3-5 working days for my bill to change (or will I get a separate refund?). The bill was overstated by £27.45.

1 REPLY
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Plusnet Help Team
Plusnet Help Team
Posts: 6,139
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Ridiculous bill

Sorry to hear this.

I can see we've taken action to correct this.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team