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Ridiculous bill amount

ceagreen
Newbie
Posts: 3
Registered: ‎06-09-2022

Ridiculous bill amount

My plusnet bill has nearly tripled and my service is much worse.

Anyone able to shed some light on why my bill has gone from approximately £27 to £62? My service is intermittent at best, can't get signal in a few rooms in my house so it's lucky I have unlimited data on my mobile phone. I'm extremely close to ending my contract with plusnet because of this extreme hike in price for service which is much worse to what I'm used to receiving.

6 REPLIES 6
Gel
Aspiring Champion
Posts: 2,360
Thanks: 296
Fixes: 29
Registered: ‎02-08-2007
ceagreen
Newbie
Posts: 3
Registered: ‎06-09-2022

Re: Ridiculous bill amount

I know there i always a yearly increase, this isn't what my issue is. My issue is that my bill has increased over 200% which is not acceptable no matter the terms and conditions
MisterW
Superuser
Superuser
Posts: 15,982
Thanks: 6,027
Fixes: 437
Registered: ‎30-07-2007

Re: Ridiculous bill amount

Have you reached the end of your contract and not renewed ? , therefore gone onto the standard out of contract pricing ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ceagreen
Newbie
Posts: 3
Registered: ‎06-09-2022

Re: Ridiculous bill amount

No I'm fully within contract. Have finally got ahold of plusnet and they are refunding me, couldn't give me a reason why and have been told my 'discounts' when I renewed haven't been applied.
Still very concerning, I ran out of contract about a year ago and just carried on without contract and my bill only increased by, at most, £5. I've renewed a new one since so I shouldn't have had over 200% increase to the bill
Longliner
Seasoned Pro
Posts: 610
Thanks: 301
Fixes: 8
Registered: ‎22-10-2014

Re: Ridiculous bill amount

This has happened to many of us over the years. Plusnet's has a crazy scheme of giving discount(s) instead of quoting a price and sticking to it. Add this to an appalling accounts system and you have a recipe for chaotic billing and angry customers until the long-suffering staff can sort things out -- which they always did eventually.

We have always enjoyed excellent BB/phone service and the staff were pleasant, friendly and helpful when we  call them to haggle over each new contract, but the accounting thereafter ... we've learned to love PN for its eccentricities. We see it as the Fawlty Towers of the broadband world, and we'll be very reluctant to change.

OhWell
Rising Star
Posts: 86
Thanks: 6
Fixes: 1
Registered: ‎13-08-2019

Re: Ridiculous bill amount


@Longliner wrote:

 

We see it as the Sports Direct of the broadband world, and we'll be very reluctant to change.