I joined plusnet 60 days ago. Filled a rewards form - time waste #1 Told to wait 30 days - time waste #2 Contacted rewards team after 30 days, told to contact customer services since they had no instruction to send reward. ( what did u fill the form for?) - time waste #3 Contacted chat support, told the wait time is actually 60 days - time waste #4 Writing in this forum - another time waste? In the meantime plusnet increased my monthly contract by £1 only to give me a discount of £1 per month 2 weeks after.