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Rewards Runaround....

Posts: 1
Registered: ‎02-05-2018

Rewards Runaround....

I am new to this. Apologies if I am in the wrong place.

Desperation! Following my 6th contact (Chat) with plusnet.

Just been sent off for another "Rewards Team" conversation. 

Tricky recording phone conversations accurately!

A replacement reward card was supposed to have been sent out after my third contact (Chat) on March 2, 2018.

My fourth contact(Phone)  following NONE DELIVERY of card gave me a 3rd party number.

My fifth contact - to said number (Grass Roots?) FAILED to produce a promised email & response.

Can someone here help?

This is like some sort of scamming merrygoround!



Posts: 18,588
Thanks: 2,888
Fixes: 238
Registered: ‎06-04-2007

Re: Rewards Runaround....

Moderator's note:

Thread moved from General Chat to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Seasoned Hero
Posts: 6,016
Thanks: 1,595
Fixes: 1
Registered: ‎04-11-2014

Re: Rewards Runaround....

Rarely phone these days because as you say voice recording is not easy - and legally tricky?

In all of my dealing with Plusnet I tend to use the chat facility therefore by implication both parties know a record is being kept. 

Works and has worked for me anyway. Wink

I know where I am, I've been lost here before.
Plusnet Help Team
Plusnet Help Team
Posts: 568
Thanks: 115
Fixes: 19
Registered: ‎22-01-2018

Re: Rewards Runaround....

Hello @CDA

Thanks for getting in touch. We are sorry to hear you are experiencing an issue with receiving your cash back offer. I have responded via your account here. Please let us know if you need any further assistances.

If this post resolved your issue please click the 'This fixed my problem' button
 Plusnet Help Team